friendinthebusiness
11-24-2006, 11:15 AM
Let the middle management of the MANUFACTURER make customer phone contacts for a buying survey, perhaps rewarded with a 10-20 dollar gift card to several non auto retail stores the consumer can choose from. Take it out of the hands of the selling dealer all together, as the current system only rewards the dealers who have the best way to CHEAT, not the truly best service.
The customer already signs paperwork allowing phone contact, so tele laws are covered.
HMMM. Keep in mind it was the big 3 who made CSI industy wide practice, yet ironically, it hasn't helped them build better quality cars, competition from better imports did that, but they still out sell the big 3.
So, yes, CSI is a tool to control dealers, not gurantee customer satisfaction. Of course the Japs know that csi is covered all together if the car isn't back to the shop 2 weeks after purchase.
Oh, THAT IS WHY THE BIG THREE WON'T CALL THE CONSUMER DIRECT!!!
Jeff.
The customer already signs paperwork allowing phone contact, so tele laws are covered.
HMMM. Keep in mind it was the big 3 who made CSI industy wide practice, yet ironically, it hasn't helped them build better quality cars, competition from better imports did that, but they still out sell the big 3.
So, yes, CSI is a tool to control dealers, not gurantee customer satisfaction. Of course the Japs know that csi is covered all together if the car isn't back to the shop 2 weeks after purchase.
Oh, THAT IS WHY THE BIG THREE WON'T CALL THE CONSUMER DIRECT!!!
Jeff.